Help center

How can we help?

Answers about requests, privacy, texts and pros. Or text us: a person answers Mon–Fri.

Popular questions

Does a pro need to come out to give an estimate?

Usually not. Pros estimate from your photos. A few jobs, like a hidden leak, need a quick look first, and the pro will say so.

Is requesting free?

Yes. Requests and quotes are free, and you don't have to hire anyone.

How fast will I hear back?

Rivit confirms your request right away. Pros send prices from your photos, and if nobody can come, Rivit tells you instead of going quiet.

Can I change or cancel a request?

Yes. Reply to any Rivit text, or use the link in your confirmation to edit or cancel. Pros are told right away.

Who sets the price?

The pro. Rivit collects quotes and shows them to you; you decide.

Who sees my phone number?

Only the pro you pick, after you pick them. Before that, pros see the job and your area.

Do you sell my data?

No. See the Privacy Policy for exactly what Rivit collects and why.

How do I delete my data?

Text DELETE to Rivit or email hello@mail.justrivit.com. We'll confirm by email when it's done.

Am I talking to a person or an AI?

Rivit's assistant is AI and always says so. Call or text Mon–Fri, 9 AM–6 PM ET. A person answers.

How do I stop texts?

Reply STOP to any message. Reply HELP for help. Message and data rates may apply.

Are calls recorded?

Calls may be recorded so Rivit gets the details right. You'll hear a notice at the start.

Does Rivit vet pros?

Rivit asks pros for license and insurance details and shows what they've shared. It doesn't guarantee their work, so confirm before work starts.

Who do I pay?

You pay the pro directly. Rivit doesn't take payment from homeowners.

Something went wrong after a visit.

Text Rivit with what happened. A person will follow up with you and the pro.

Do I need the app?

No. This website works too. The app adds your home's history: what you own, reminders and receipts.

What does the app keep for my home?

A list of your home's equipment and every job done on it, so the next pro starts with the history.

Is Rivit in my area?

Rivit works across the US. Enter your ZIP on any page and it tells you right away if a trade isn't covered there yet.

My ZIP isn't covered yet.

Leave your email and Rivit will email you once when it arrives. That's the only message you'll get.

Still stuck?