Text messaging & calls

Who sends the texts

Texts and calls come from Rivit, a product of Swivl (Work Order Management, Inc. d/b/a Swivl). Rivit's AI assistant sends most messages; a person on our team may follow up. Pros contact you only after you say yes to that pro.

How you opt in

You opt in by checking the “Text me” box, which starts unchecked, when you save your home, join a home you were invited to, or save a quote and ask for estimates on Rivit, or by turning on Texts in Settings → Notifications. Next to the box it says: “Yes, text me from Rivit about my home and my requests, including safety alerts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. SMS Terms: justrivit.com/legal/sms. Privacy Policy: justrivit.com/legal/privacy. Consent isn't required to use Rivit.” Your sign-in code is texted whether or not you check it.

One-time sign-in codes are sent through Twilio Verify only when you request them. Requesting a code does not opt you into Rivit's recurring text program.

Message types and examples

Recurring program texts are about your home and your requests, including safety alerts. Rivit sends no marketing texts. One-time sign-in codes are separate from these program messages.

“Rivit: You're set to get texts about your home and requests, incl. safety alerts. Msg freq varies. Msg&data rates may apply. HELP for help. Reply STOP to stop.”

“Rivit: Sam reported “Leak under the sink” at 12 Maple St. See it: justrivit.com/reports/AB12… Reply STOP to stop.”

Message frequency

Message frequency varies with what happens at your home and on your requests. Sign-in codes come only when you ask for one.

Cost

Msg & data rates may apply.

Opting out and getting help

Reply STOP to any Rivit program message to stop recurring Rivit texts. You will get one confirmation and no further program texts. One-time sign-in codes can still be requested separately. Reply START to resubscribe. Reply HELP for help, or email hello@mail.justrivit.com. Carriers are not liable for delayed or undelivered messages.

Calls and AI

Calls may be recorded. Rivit's AI assistant tells you it's AI, and you can ask for a person at any time.

Privacy

Text messaging opt-in data and consent will not be shared with any third parties or affiliates, including pros. Your number and text consent are used only for Rivit's own messages to you. We never sell or rent mobile phone numbers.

Separately, when you choose a pro for a job, Rivit gives that pro your name, phone number and address for that one job, because you asked us to. That is not text-message consent: pros never receive your opt-in, and they can't text you through Rivit.

See the Rivit Privacy Policy, the Swivl Terms of Service, “Text Messaging (SMS) Program,” and theSwivl Privacy Policy, “Text Messages (SMS).”